Frequently asked questions at Jorge Chávez airport
Answers to passenger questions
- How to go from the airport to the Miraflores district by bus?
- Where to wait for the Uber or Cabify?
- Is there free internet access?
- Where to buy a SIM card?
- What to do in case of a long layover?
- What to do in case of loss of valuables or luggage?
- Is there a luggage storage service?
- Are there currency exchange bureaus and banking services?
- Are there First Aid Services?
- What facilities and services does the airport offer for special and disabled passengers?
How to go from the airport to the Miraflores district by bus?
The Airport Express Lima bus service offers transfers to and from the tourist district of Lima, Miraflores. Frequencies every 30-60 minutes between 7:00 am and 0:00 am, and the counters are located at the arrivals (international and domestic). The journey time will depend on the traffic and the stop (between 45 and 90 minutes). Single fare: USD8.00. Learn more.
Where to wait for the Uber or Cabify?
Uber or Cabify pickup locations at Lima airport are subject to change, so to find your pickup location, always check the app after requesting a ride. There is free Wi-fi inside the airport. The rate ranges between 40 and 60 soles.
Is there free internet access?
The Wi-Fi service is offered free and paid. You must connect to WIGO.Lima Airport and register with a Facebook account or through a manual form. The free service can be used for 30 minutes in two 15-minute sessions, with which you can access a Basic service (social networks, google, emails). While the Premium option allows you to enjoy Wi-Fi at a higher speed and without restrictions. Rates: two hours USD 5, one day USD 10 and one month of Wifi: USD 12.
Where to buy a SIM card?
There is a Claro store, available 24 hours, with International Roaming packages, physical recharge cards, virtual recharges and modem rental, in addition to the sale and rental of cellular equipment with pre-paid and post-paid plans.
What to do in case of a long layover?
There are many shops and 24 hour duty free, restaurants, bars and cafes (several available 24 hours). In turn, Lima airport (LIM) has 24-hour VIP lounges and they are a great option for a connected flight, a canceled flight, an early morning check-in or for a breakfast, buffet lunch, snacks, drinks and a relaxed environment for rest or work. There is also a hotel connected to the terminal: Costa del Sol Wyndham, ideal for travelers in transit.
On the other hand, the airport has a 24-hour left luggage service, and you can also choose to take a walk through the city of Lima (the Airport Express bus takes you to Miraflores). Please note that if you go out to the public area and then return to the security area to take your connecting flight, you will have to pay an airport tax of 30 USD in cash.
What to do in case of loss of valuables or luggage?
For lost luggage you should contact your airline or go to their counter at the airport. If you lose any belongings inside the airport or Parking facilities, call the Lost and Found office at 517-3712 from Monday to Sunday from 08:30 to 13:00 and from 14:00 to 18:30. The objects remain in the custody of Lima Airport Partners for 20 days.
Is there a luggage storage service?
Left Luggage offers luggage custody service. Hours of operation: 24 hours
Telephone: (511) 9225-5911. There is also a 24-hour luggage packaging service, luggage protection and warranty in case of damage and loss. It is located between gates 6 and 7 in the Check In Hall
Are there currency exchange bureaus and banking services?
An agency of Banco Interbank (9 am to 9 pm), ATMs and two 24-hour currency exchange agencies (Money Exchange Interbank and World Xchange) are present inside the terminal.
Are there First Aid Services?
24-hour emergency medical services are provided through Air Health (State Agency) located in National Arrivals, first level and Cardio Móvil located in International Arrivals, first level. Emergency phone: (511) 5173999.
What facilities and services does the airport offer for special and disabled passengers?
Jorge Chávez airport has elevators, public telephones, reserved parking spaces, toilet facilities, access ramps, among others for people with reduced mobility or disabilities. If you need wheelchairs, they must be requested from the airline in advance (at least 48 hours before the flight). In turn, during the boarding or arrival process, preferential attention lines are offered.
In case of traveling with a pet, you must make a payment at the Banco de la Nación, as the case may be, carry the vaccination and health certificate, and pass an inspection at the SENASA offices located at the Airport. More information on tel. (511) 575-1599.
There is a 24-hour lactation room, on the Second Floor, Public Area.